Live chat on your website is not just more “bells & whistles”… at least it shouldn’t be. At Chatware, we use the latest cutting-edge chat technology designed to guide your customers through the first steps of doing business with you. Chatware is more than just software and a widget. The same way your business’ online, in-person, and phone sales processes are always improving; our chat technology keeps getting better, and the people behind it are continually learning how to better deliver the best chat service available.
For most businesses, getting people to come to the website is just the beginning. Converting those website visits into sales can be challenging because of the “get it now” mentality of today’s consumers. At Chatware we’ve perfected the art of generating high-quality leads from your business by staying ahead of emerging trends in consumer communication preferences. Chatware is data-driven – non-stop testing helps us enhance the software to give your website the best opportunity to turn website visitors into real, qualified leads.
The major difference between the way Chatware handles online chat and other website chat systems is that our strategy is all about acquiring new leads rather than recycling existing contact information. Our proactive system allows you to engage with visitors who would not normally contact you through other means. This is why the number of overall sales increases for Chatware clients. Chatware brings your website to life and makes a connection with visitors who otherwise would have wandered away.
Some people do their shopping and research during business hours, but many do not. With Chatware, you can have live staff available to work with your customers at any time of day – even when the office is closed. The choice many potential customers make between you and your competitors comes down to availability – who has the right answers right now. People who engage in website chats want information now and are more likely to become a quick sale. Website visitors get frustrated when they click to chat and no one is there to respond intelligently. You only get one chance to make a first impression.
The number one priority of live chat should be to help your site’s visitors get the information they need. People starting a conversation often need an answer to simple questions like “where can I go for service?” Questions often come in late at night or early in the morning when there is nobody there to answer the phone. Chatware enables you to answer your customers’ questions at any time of day – whether they want to know the specs of a product or if they just want to know what time you open.
Providing complete customer support, in conjunction with our best in class proactive chat software has been the key to our success.