Live chat is not just another call-to-action≥ at least it shouldn’t be.
At Chatware, we use cutting-edge chat technology designed specifically to guide your customers in the first steps towards making a purchase.
Chatware is more than just software and a button. Our service and software is in a constant state of improvement. Just as your online, phone, and sales processes should be improving all the time; our chat technology and the people behind it learn how to better deliver the best website chat service available.
Why 24/7 Is So Important
Some people do their watercraft research during business hours, but many do not. Unless you have a 24-hour phone operator standing by to answer questions, you should have live staff available to work with your customers whenever they visit. The choice customers make between you and your competitor often comes down to availability – who has the right answers right now. People who engage in chat are ready for information now and are more likely to become a quick sale. Studies show website visitors are frustrated when they click to chat and no one is there to respond. You only get one chance to make a first impression.