Websites using Chatware now have the option to include SMS Text Chat on their websites.
Conversations can start on a desktop PC or mobile device
Did you ever start an online chat and couldn’t stick around to complete it? With SMS text chat, your site’s users can start a conversation and finish it whenever it is convenient for them. “With text they can participate in the conversation as time allows. For example, they can ask a few questions during their lunch break and pick up the discussion after work or school”, says Sterns. Your chat operators can participate in text conversations through the console just as they do now.
Other key features of SMS Text Chat include:
- Simple and convenient
- Save a conversation in the console and continue at later time
- Allows for local phone numbers
- Shoppers don’t need data or wifi connection to use it
You can even put a local number on your signage or other marketing materials saying, “text us now” to gather contact information any time.
Since the shopper has already provided their phone number, they are more likely to be open to getting a callback from your business.
SMS Text Chat is just another way Chatware makes it easier for people to business with you online.